Privacy Policy for Zelvian

Effective Date: 2026

1. Introduction

Welcome to Zelvian, your trusted provider of essential AI devices such as intelligent vacuum cleaners, air conditioners, pet water fountains, and more. This Privacy Policy explains how we collect, use, and protect personal information on our website https://zelvianx.tech.

2. Information We Collect

We collect the following categories of information:

Personal Information: name, email address, phone number, shipping address.
Device Data: model details, usage logs, performance metrics.
Usage Data: pages visited, time stamps, IP address, device characteristics.
Support Interactions: messages, feedback, and service history.

3. How We Use Your Information

To process and fulfill purchase orders and provide customer support.
To send service updates, product announcements, and administrative messages.
To analyze website usage and improve product features and user experience.
To comply with legal obligations and resolve disputes.

4. Cookies and Tracking

Zelvian uses cookies and similar tracking technologies to enhance your browsing experience:

Necessary Cookies: enable core site functionality.
Preference Cookies: remember your preferences.
Analytics Cookies: collect anonymized data to improve site performance.

You may disable or delete cookies through your browser settings, but this may affect site functionality. For more information, please refer to your browser’s help resources.

5. Data Sharing and Disclosure

We may share your information with:

Service providers who perform functions on our behalf.
Authorities when required by law or to protect rights.
Successors in interest if Zelvian is involved in a merger or acquisition.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

7. GDPR Compliance

If you reside in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure under certain conditions.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

To exercise these rights, please contact us.

Our lawful bases for processing personal data include your consent, performance of a contract, legal obligations, and legitimate interests.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may link to external sites not operated by Zelvian. We are not responsible for their content or practices. Please review their privacy policies before submitting information.

10. Children’s Privacy

Zelvian services are intended for users aged 16 and above. We do not knowingly collect information from children under 16. If you believe we have collected data from a minor, please contact us to request deletion.

11. Updates to This Policy

We may update this Privacy Policy at any time by posting the revised version on https://zelvianx.tech. Your continued use of the site after changes indicates acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Emirates Group Headquarters, Terminal 3 Road, Al Garhoud, Dubai, United Arab Emirates
Phone: +971581569918
Business ID: CN-8408925

For inquiries, please contact us.